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"Complaints Unresolved" tells how many complaints consumers have filed about the company on Scambook. "Unresolved Reported Damages"shows how much money has been lost by all of users who filed complaints against the company. I have called numerous times to have my garbage disposal fixed. I waited each time almost an hour on the phone either to be disconnected or several actually getting through. I was given the name of a plumber that would be out.
I have received a policy number in this email. I have yet to receive a policy which would detail my coverage or tell me how to file a claim should I have one. This company needs to upgrade their skills and customer service.
I am a vender I FILED A COMPLAINT WITH THE FRAUD DEPT IN NEW JERSEY
Working with the sales people was a nonthreatening, very pleasant experience. And if you are a Stanley Warranty customer who would like to share information with other readers in the same boat as you then please share your story in the comments section below. Here’s a quick analysis that we can provide to readers seeking more information about Stanley Warranty’s abrupt closure and the precedences set by other companies that pulled this same move in recent years.
After several days I called the plumber who had neither heard about me or Stanley. Now I am going to call a plumber myself to get it replaced as it now leaks. I wish there were a way to keep them from ripping off more people who purchase a non-existent warranty from this company. Have been trying to get a hold of a customer service representative and seems like no is ever there. I get placed on hold until eventually an answering machine picks up. However if you attempt to get a hold of a sales rep they answer right away.
Great coverage, great rates!
Anyone familiar with the home service contract industry knows that most companies charge a fee, paid by the customer to the service provider, at the time of a service call. For a company to offer competitive rates with no service fees is a pretty compelling deal for consumers. After informing them that I will file complaints about the Company, I received an e-mail indicating a service appointment with a local service provider was arranged . When I called the service Company to confirm this appointment I was told that there was no appointment scheduled for my property and they don't work with Stanley Home Warranty at all. Since then, I contacted Stanley several times by phone and e-mail just to receive the standard "someone would call you back" or no response at all. It has been about a month since I experienced the malfunction, and report it and did not get even a service visit, let alone a solution to the problem.
This is the best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how a business took care of business.
Stanley Safe Club
PeopleClaim is a new way to resolve disputes online without lawyers or mediators. By inviting suggestions from the public, disputing parties get ideas that can lead to settlement – and the person who contributed them can win a reward. I think you should receive the pro-rata amount minus the $50 cancellation fee, per their terms.
Luckily i had the manager's email and contacted him and got immediate assistance. It is difficult to navigate back to a page you want to revisit. As a consumer I like to speak with a customer service representative that knows what they are doing. I would like to hear more confidence coming from the customer service department. A good customer service department contact should not evoke stress. It could save you many times the repair costs of your vehicle.
I had a lot of concerns after reading all those negative reviews. I called customer service (and I talked to the same person who signed me up with Stanley!). I had no waiting time, and he walked me through the policy and answered all my questions. I have a much better understanding now, and I feel confident that Stanley was the right choice.
This score is purely based on complaints submitted to Scambook by consumers. Based on the submitted complaints, number grades from 10 to 1 are assigned to businesses. If there is insufficient information or pending updates to a business’ profile, you will see a 'NR' score. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active. I have received your email verifying my information.
When I get the extra money I'm going to cover my second car. I've read a lot of bad reviews about Stanley Safe Club and I'm just praying they're not a rip off. Customer service and they don't care about you or your refund. I will be filing in small claims court to get my claim payment refund.
Since then the page has accumulated 1 consumer complaint. On average users reported $500.00 of damages. Show customers why they should trust your business over your competitors... A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business.
I read the reviews online at 3 different sites. Almost everyone complained about this company being a rip off. I am worried that when my policy become effective that I would loose my money. I am not sure that I chose the right company. I bought this company for peace of mind on my rental property that is out of state. Thinking I will cancel my policy and look for another company.
Fred Swartz I love helping people resolve complex problems and seeing justice served. The store should accept the returned item and offer the claimant a $20 gift card in goodwill. I recently pruchased a home warranty through Stanlely. Eric was very professional and complete in his service to me. My hope is that if and when I do have a claim I can expect the same treatment.
Aggrieved parties are invited to use PeopleClaim's dispute resolution process free of charge or choose premium options that may help resolve disputes faster. I have purchased Stanley Home Warranty's so called best plan with a premium of about $850/y ear. My first service call was for an AC unit problem, it took two weeks, tens of phone calls, hours spent on hold, several strategically ... The company statistics seen here display two important pieces of information about the business.
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